Measures to contain the spread
We at Ways take the current situation responsibly and we are doing everything in our power to protect our employees, guests and our workplace. In compliance with all local regulations, we pay maximum attention to the health aspect. This is why we have provided a series of basic rules that are respected in all our activities:
- The number of seats available for each tour was limited to 10, and to 6 for those in the minivan, to ensure social distancing and avoid gatherings;
- All our guides, chefs, sommeliers and reception staff will wear the protection mask;
- Our vehicles are sanitized on each tour with alcohol-based disinfectants, scrupulously cleaning the armrests, seats and all common parts;
- A hand sanitizing gel has been made available to each guide, chef or anyone who manages tours, and each guest will be asked to clean their hands before starting the experience;
- We have equipped with every closed space we manage (bathrooms, office, cooking school, tasting room, bike garage) with sanitizing soaps and sanitizing kits.
Coronavirus represents an unprecedented global challenge that has a significant impact on all aspects of our daily lives, our activities and our communities. There is a lot of uncertainty and misinformation circulating about the virus. We believe in travel as a great unifier! Thank you for your loyalty, as we maintain an optimistic view of the rapid resolution of the situation.
Rescheduling and Refunds Due to Travel Restrictions
Rebooking Bonus: We know how disappointing it is to have to postpone your travel plans. As a token of our gratitude for your loyalty, when opting to rebook a tour, you will receive a Credit of 10% of your original booking cost. This credit will not expire and it can be used towards any additional tour booking. Kindly contact us via email or telephone to reschedule your booking.
Refunds: Due to the extenuating circumstances surrounding COVID-19, our current processing time for refunds is 30-90 days. We appreciate your continued patience, as we are working as quickly as possible to process an unusually large volume of requests.
Please contact us for more information and the updates on our upcoming tours.
Mobile Phone Number and Whatsapp: +39 327 4674179
Office Phone Number: +39 45 2218575 / +39 45 5709489